Welcome to The Safety Gear Pro Store FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more to help you get the safety equipment you need quickly and efficiently.

About Our Products

What types of safety equipment do you offer?
We specialize in professional-grade safety equipment including:
  • 6-inch and 8-inch safety boots
  • Flame-resistant workwear
  • Automotive tools and equipment
  • Industrial pumps (dewatering, chemical metering)
  • Electrical supplies and tools
  • Commercial cleaning supplies and equipment
  • And much more for various industrial applications
Are your products suitable for professional use?
Absolutely. All our products are selected with professionals in mind – from construction workers to automotive technicians and industrial facility managers. We focus on durability, safety standards compliance, and professional-grade performance.
Do you offer clearance or discounted items?
Yes! Check our “Clearance” section for special deals on quality safety equipment and tools. These are typically overstock items or last-season models that still meet our high standards.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save payment methods (securely), and speed up future purchases.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure, encrypted systems.
Can I change or cancel my order after placing it?
We process orders quickly to get your safety gear to you as fast as possible. If you need to change or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian and remote regions. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two reliable shipping methods:
Standard Shipping: $12.95 via DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 business days after dispatch
– Trackable and ideal for urgent needs
Free Shipping: On orders over $50 via EMS
– Processing: 1-2 business days
– Delivery: 15-25 business days after dispatch
– Perfect for larger orders
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account on our website.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen with international shipping. If your package is significantly delayed beyond our estimated delivery windows, please contact us at [email protected] and we’ll investigate with the carrier.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return window from the delivery date. To be eligible for return:
  • Items must be in original, unused condition
  • Original packaging must be intact
  • Proof of purchase is required
Contact our customer service team to initiate a return.
How do I return an item?
  1. Contact us at [email protected] within 15 days of delivery
  2. We’ll provide return instructions and authorization
  3. Pack the item securely in its original packaging
  4. Ship the return to our facility (return shipping costs are the customer’s responsibility unless the return is due to our error)
Refunds are processed within 5 business days after we receive and inspect the returned item.
What if I receive a damaged or incorrect item?
We take great care in packaging your orders, but if you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

Contact Us

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm US Central Time).
What is your physical address?
The Safety Gear Pro Store
5840 Eagle Circle
Montgomery, US 36116
Need help with something not covered here?
Don’t hesitate to reach out to our knowledgeable customer service team at [email protected]. We’re here to ensure you get the right safety equipment for your professional needs.