At Outlet The Safety Gear Pro Store, we stand behind the quality of our industrial safety equipment and tools. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for your convenience.

Returns & Exchanges Eligibility

  • Timeframe: You may return or exchange items within 15 days of receiving your order.
  • Condition: Items must be unused, in original packaging, and with all tags/labels attached.
  • Proof of Purchase: Original receipt or order confirmation required.

Important Note:

For safety reasons, the following items cannot be returned or exchanged:

  • Chemical Metering Pumps (due to contamination risks)
  • Cleaning Supplies (opened containers)
  • Drain Cleaners and De-Icers (hazardous materials)
  • Flame Resistant Work Wear (if safety tags are removed)
  • Clearance items (marked as final sale)

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with your return/exchange request. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Safety Gear Pro Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 24 business hours with:

  • Return authorization number (RMA)
  • Shipping instructions
  • Any special handling requirements

Step 3: Package and Ship

Securely package the item(s) with the original packaging and include:

  • Copy of your order confirmation
  • RMA number clearly visible

Ship to:

The Safety Gear Pro Store – Returns
5840 Eagle Circle
Montgomery, US 36116

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping charges are non-refundable. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

  • Follow the same return process above
  • In your email, specify the replacement item(s) you want
  • We’ll process the exchange once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Contact us within 3 business days of delivery
  2. Provide photos of the damaged/incorrect items
  3. We’ll arrange for replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping method
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Help? Our industrial safety experts are available Monday-Friday, 9am-5pm US Central Time at [email protected] to assist with your return or exchange.